Frequently Asked Questions

What is the cost of an Escape Room?

$25/Adult & $20/Student.  Students include anyone under 18 years of age-or-anyone with a current valid college ID.

Do I need to book our escape game in advance?

YES.  Walk-ins are welcome, but we can’t guarantee room/game master availability unless you’ve booked ahead of time. June 1 – Nov 15 office will only be staffed for bookings made in advance online.

What if we don’t book all the available spots for an escape room?

If your group doesn’t book all the available spots in an escape room, it will stay available for other groups to book as well. You could possibly be paired with another group. If you want to book an entire room, you will need to book and pay for a private party which is 6 adults. If you have more than 6 show up, additional spots can be paid for at check-in. Is there a minimum age required?

Is there a minimum age to be in the escape room?

Our Escape Rooms are recommended for 12 years old and older.  However, anyone is welcome to play.  Room themes and Puzzles can sometimes be a bit boring for younger players though. 

Can we book outside the hours listed?

Yes you can.  Either give us a call at 815-250-0117 or email us at info@cluetopia.games if there is a particular time you would like to book outside of regular business hours.  We do require a minimum group of 6 to book outside of regular business hours.

Do I need to bring anything with me to escape?

Just your friends and a winning spirit!

Are you really going to lock us in?

No! Due to your safety (and local fire codes), we don’t really lock you in.

Are there cameras in the escape rooms?

Yes. Cameras and audio are used to monitor your live experience, but nothing is recorded!

What happens if we don’t solve anything?

We will be monitoring your progress throughout the game. Our game masters will provide clues if you get stuck — after all, we want you to have fun!

Are the bookings refundable?

Due to the nature of our business, NO refunds are allowed, but we will work with you to reschedule a game if an emergency arises.

Are tickets transferable to a friend?

Yes. You can give/sell your booking to another person. Just give us a call and we can take care of that for you. You can reach us by phone at (815) 250-0117.

What forms of payments are accepted?

For online bookings, we take every major credit card. We also accept cash if booking in person. 
Business/Organizations may pay by check with prior approval.

Can I take photos or video while playing the escape games?

Sorry, but we ask that you refrain from taking photos or videos while in the escape rooms.  Not only is it against our rules and prosecutable, it isn’t fair to other players.